All MOO-YOUNG products are either handmade or vintage, and most are one-of-a-kind.  MOO-YOUNG is a one woman show.   At this time, I am unable to issue refunds. 

 Please feel free to ask any questions before making your decision. I'm happy to send additional images and answer any questions.  

Exchanges can be made within 48 hours of receipt. Because of the nature of the items, I kindly ask that the exchange process begin within 48 hours of receiving your order.  Items can only be exchanged if in the original condition received, including no strong odors such as smoke or perfume. Cost of shipping will be incurred by customer. I suggest items be shipped with tracking. 

Once the exchanged item is received, inspected and accepted, I will ship the new item next business day unless additional charges are required.

Please note that all of our items are photographed and we try our best to show accurate color and any characteristics. Colors may vary due to computer screen settings.  Please make any inquiries before purchase,

ALL SALE items are not eligible for exchange and are considered FINAL sale.

Feel free to ask us any questions before making your decision. I'm here to help.

Thank you for understanding.